Privacy Policy

Last updated: 30 October 2026

Kunjaree Silks is a brand of GoAdorn, a partnership firm registered in India (GSTIN: 29ABBFG2720M1ZB), having its registered office at 2nd Floor, Vishnave Arcade, Site No. 9, Sy. No. 79/3, Outer Ring Road, Bellandur, Bengaluru, Karnataka 560 103 (“GoAdorn”, “Kunjaree Silks”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website kunjareesilks.com and the Kunjaree Silks mobile applications on iOS and Android (together, the “Service”). By using the Service, you agree to this Policy.

We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000, the IT (SPDI) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) and rules made thereunder, as they apply.

1. Who this Service is for

The Service is intended for users aged 18 years and above. We do not knowingly create accounts for, or market to, children. Purchases (including gifts) are made by adults. If you believe a minor has provided us personal data, contact support@kunjareesilks.com and we will delete it.

2. Information we collect

2.1 Information you provide

  • Name, email address, phone number, and shipping / billing address
  • Account credentials (via Shopify Customer Accounts)
  • Order details, purchase history, wishlist preferences, and customer-support messages
  • Marketing preferences (email, SMS, WhatsApp, push), where you opt in

2.2 Payments

Payments on the Service are processed securely by Razorpay (shown to you as Kunjaree Silks; the registered merchant entity is GoAdorn, consistent with our GST registration). We do not store your card, UPI ID, net-banking, or full bank account details. Razorpay may collect payment credentials directly under its own privacy terms.

2.3 App-specific and device data

When you use the Kunjaree Silks mobile app, we may also collect:

  • Device information (device model, OS version, app version)
  • Push notification tokens (Firebase Cloud Messaging / Apple Push Notification service), if you enable alerts
  • App diagnostics needed to operate and improve the Service

We currently do not require camera or precise location permission for core shopping features.

2.4 Automatically collected data (website / app)

  • IP address, approximate location derived from IP, browser or app type, referral source, pages viewed, and session timing
  • Cookies and similar technologies on the website (see Cookies below)

3. Purposes of processing

We use personal data to:

  • Process, fulfil, and deliver orders; handle returns, exchanges, and refunds
  • Create and manage your account and authenticate you
  • Send order, shipping, and transactional communications
  • Provide customer support
  • Send marketing emails, SMS, WhatsApp, or push notifications only where permitted (you may withdraw consent anytime)
  • Improve the Service, prevent fraud, and meet legal, tax, and accounting obligations

You may withdraw consent for marketing or non-essential processing by using unsubscribe links, messaging “STOP” where offered, disabling push in device / app settings, or emailing support@kunjareesilks.com. Withdrawal does not affect processing required to complete orders or comply with law.

4. Sharing with third parties

We do not sell your personal information. We share data only with trusted processors who help us operate the Service, including:

  • Payment processor: Razorpay
  • E-commerce / hosting platform: Shopify
  • Push / messaging infrastructure: Firebase (Google) for app notifications
  • Courier and logistics partners for delivery and returns
  • Email / SMS / WhatsApp providers for transactional and (if opted-in) marketing messages
  • Analytics / security / hosting providers as needed to run the Service

These parties receive only what is needed for their task and are expected to protect the data appropriately.

5. Cookies

Our website uses cookies and similar technologies for essential store functions (cart, login, checkout), preferences, analytics, and marketing where applicable. You can control cookies through your browser settings; disabling some cookies may affect site features.

6. Data retention

  • Order and invoice records: retained as required under Indian tax and commercial laws (generally several years).
  • Account profile data: kept while your account remains active; deleted or anonymised after account closure, subject to legal retention.
  • Push tokens and marketing preferences: kept until you disable notifications, withdraw consent, or delete your account.
  • Support correspondence: retained as needed to resolve queries and for legitimate business records.

7. Account and data deletion

If you have an account on the Service:

We will verify the request and delete or anonymise personal data that is not required to be retained by law (for example, past invoices). You will receive confirmation when the request is completed.

8. Your rights (including under the DPDP Act)

Subject to applicable law, you may request access, correction, updating, or erasure of your personal data, and withdraw consent where processing is consent-based. To exercise these rights, contact us or our Grievance Officer below.

You also have the right to complain to the Data Protection Board of India regarding our handling of your personal data, once that mechanism is available under the DPDP framework.

9. Security

We use industry-standard measures including HTTPS/TLS for data in transit and rely on our processors’ security controls. No method of transmission or storage is 100% secure.

10. Marketing opt-out

  • Email: use the unsubscribe link in any marketing email.
  • SMS / WhatsApp: follow the opt-out instructions in the message or email us.
  • Push: disable notifications in the app or your device settings.

Transactional messages about your orders are not marketing and may still be sent.

11. Third-party links

The Service may link to third-party sites. Their privacy practices are their own; please review their policies.

12. Changes

We may update this Policy from time to time. The “Last updated” date will change when we post a new version on this page.

13. Grievance officer / data protection contact

Name: Kesavulu Reddy Nakkalla
Designation: Partner, GoAdorn (Grievance Officer)
Email: support@kunjareesilks.com
Phone: +91-80-4215-6142 / +91-99018-71150
Address: GoAdorn (Kunjaree Silks), 2nd Floor, Vishnave Arcade, Site No. 9, Sy. No. 79/3, Outer Ring Road, Bellandur, Bengaluru, Karnataka 560 103

We acknowledge consumer grievances within 48 hours and aim to resolve them within one month.

14. Contact

Questions about this Policy: support@kunjareesilks.com